GENERAL CONDITIONS OF SALE
1. GENERAL INFORMATION
GLOBALMAR SEALAND, S.L. with registered office at Polígono Industrial A Pasaxe, Nave 57, Vincios-Gondomar, Pontevedra, Spain, 36316, with Tax Identification Number (NIF) B27734631, and duly registered with the Commercial Registry of Pontevedra, under volume 3586, sheet 50, page number PO-48648 (" GLOBALMAR") offers all users the possibility of purchasing the Products offered through the website https://globalmar.net/ (" Website").
The purchase of Products through the Website is subject to these General Terms and Conditions of Sale (hereinafter referred to as " General Terms and Conditions of Sale"), as well as to the other legal texts mentioned herein.
The ticking of the box for acceptance of these General Conditions of Sale by the User during the purchase of the Product implies acceptance by the User of these General Conditions of Sale.
For the purposes of the General Terms and Conditions of Sale, any visitor who accesses, browses and uses the Website from the time of entry, browsing and/or use until the completion of the purchase process detailed below (" User") shall be considered a user.
The User assumes responsibility for the correct use of the Website, consisting of:
- Use this Website only to make legally valid enquiries and purchases or acquisitions.
- Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
- Provide truthful and lawful contact details.
The User, whether performing the service for him/herself or for a third party under his/her guardianship - who may be a minor - declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.
The User will be able to formalise the purchase contract with GLOBALMAR in any of the languages in which these Conditions are available on the Website.
The General Sales Conditions regulate the purchase by the User of the catalogue of products offered by GLOBALMAR detailed in the shopping cart (" Products").
The products GLOBALMAR sells through its website are mainly: naval and industrial goods.
4. ELECTRONIC PROCUREMENT
The contract between GLOBALMAR and the User is understood to be perfected from the moment the User completes the contracting procedure by pressing the button "Place the order", being understood that following all the phases of the electronic contracting procedure and the inclusion of all the requested data, together with the ticking of the corresponding box related to the acceptance of the present General Sales Conditions, is a direct manifestation of the User's will to accept them.
GLOBALMAR will file the electronic document in which this contract is formalised. This electronic document will be accessible to the User by email, where he/she will be able to access to the present General Sales Conditions.
5. ONLINE PURCHASE PROCEDURE
The procedure for purchasing the Products offered is carried out electronically through the Website. The complete procedure to be followed by all Users wishing to purchase the Products through the Website shall be as follows:
1.- Registration : If the User is already registered on the Website and therefore has an account open on the same, he/she may access it from the "Identify" space, which is reserved for login on the top right-hand side of the Website.
However, Users may also make purchases through the Website without having to create their own account. To do so, the User must complete the order form in full, i.e. indicating not only the data relating to the purchase, but also his/her identification and contact details.
2.- Order processing : The User, in order to proceed with the purchase of the Product/s, either by accessing his/her account or directly through the catalogue, as the case may be, must select the Product/s he/she wishes to purchase, once he/she has reviewed their description, characteristics, conditions and final prices indicated in the descriptive file, specifying the units he/she wishes, and add them to his/her "Shopping Cart", by clicking on the "Add to Cart" button.
The User will be able to check that the Product(s) have been correctly added to his/her "Shopping Cart" basket, where the selected Product(s), the number of units and the price of the same will be shown.
3.- Select the shipping method and payment method : The User must then select the shipping option he/she wishes to use for the reception of his/her order. Likewise, the section Order Notes will also be established, where the User can indicate any question related to the order and the delivery.
Additionally, the User must select the payment method by which he/she wants to pay for the order. GLOBALMAR offers the possibility to pay the price of the purchased goods by credit or debit card and bank transfer.
The User can consult more information in the section "Price and payment methods".
Before confirming the order, the User must, once again, expressly accept these General Terms and Conditions of Sale (as well as the legal texts mentioned therein) by ticking the corresponding box provided for this purpose.
4.- Finalisation of the Order :
Finally, after reviewing and correcting the errors detected in the order form, if any, the User must click on the option "Place Order". Once the purchase is completed, the User will receive an email confirming that GLOBALMAR has received the order or purchase request, that is, the order confirmation. And, if applicable, the User will also be informed by email when the purchase is being shipped.
Once the purchase procedure has been completed, the User agrees that the Website generates an electronic invoice that will be sent to the User by email. If the User does not receive this email, he/she should check his/her "junk mail" or "spam" folder and, if it is not in this section, he/she should inform GLOBALMAR as soon as possible so that the incident can be solved.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the Product in question and which are shown next to the presentation or, where appropriate, image of the Product on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis:
- Product brand
- Product model
· Product description
· Price of the product
· Product discounts (if applicable)
· Technical specifications of the product
· Product availability (stock)
· User reviews and ratings
Likewise, by virtue of the foregoing, the User acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.
Unless expressly stated otherwise, GLOBALMAR is not the manufacturer of certain Products sold or that may be marketed on the Web Site. Although GLOBALMAR makes every effort to ensure that the information displayed on the Web Site is correct, sometimes the packaging and/or materials and/or components of the Products may contain additional or different information from that displayed on the Web Site. Therefore, the User must consider not only the information provided by the Website, but also the information available on the labelling, warnings and/or instructions accompanying the Product.
All purchase orders received by GLOBALMAR through the Website are subject to the availability of the Products and/or that no circumstance or force majeure affects the supply of the Products. If there are difficulties in the supply of Products or there are no Products in stock, GLOBALMAR undertakes to contact the User and reimburse any amount that may have been paid.
7. PRICE AND METHOD OF PAYMENT
All prices shown on the Website are final prices of the Products. These prices will be shown in the currency selected by the User and may vary depending on the currency selected. In the event that the final price changes due to applicable increases or discounts, costs charged to the User and/or additional costs for Products and/or accessory services, means of payment, etc., all these amounts will be shown to the User in a detailed manner prior to payment during the contracting process.
Likewise, unless otherwise indicated, the prices of the articles offered exclude the shipping costs that may be incurred in the event that the User selects the home delivery method, which will be agreed with the User at the time of confirmation and acceptance of the order on the basis of the INCOTERMS.
If the shipment is carriage paid, GLOBALMAR will choose the transport. If the user wants a special transport or urgent shipment, the shipping costs will always be paid by the user.
Under no circumstances will the Website automatically add additional costs to the price of a Product, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.
The means of payment accepted for the purchase of the Products will be: Credit or debit card and bank transfer.
GLOBALMAR uses all the means to guarantee the confidentiality and security of the payment data transmitted by the User during the transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorisations by the issuing bank, if the issuing bank does not authorise the payment, GLOBALMAR will not be responsible for any delay or non-delivery and will not be able to formalise any contract with the User.
Once GLOBALMAR receives the purchase order from the User through the Website, a pre-authorisation will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the moment the shipping confirmation is sent to the User.
In any case, by clicking on "Place Order" the User confirms that the payment method used is his or her own.
In order to proceed with the payment by bank transfer, the User must follow each and every one of the instructions indicated in the order confirmation email, where GLOBALMAR bank details, conditions and order number will be detailed. The User agrees not to provide false data, including names, addresses and/or contact or payment details, as well as not to initiate any illegal activity in connection with the purchase and not to allow anyone else to do so.
Purchase orders or purchases in which the User selects bank transfer as a means of payment will be reserved for 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by GLOBAMAR for the Website. When the system receives the bank transfer, the order will be prepared and processed for shipment.
Using this payment method, the User must ensure that he/she correctly enters the exact amount of the purchase order as well as the account number and the transfer reference. In case of error, GLOBAMAR will not be able to validate the order, which will be cancelled.
The Products purchased through the Website may be collected at the GLOBAMAR warehouse, located at Polígono Industrial A Pasaxe, Nave 57, Vincios-Gondomar, Pontevedra, Spain, 36316, or may also be sent to the postal address indicated in the order form, which may not correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places.
8.1 Collection at the Warehouse
If the User wishes to collect their Product(s) from the GLOBAMAR warehouse, they must tick the "Collect from Warehouse" checkbox on their order form. This service will be carried out within the period indicated at the time of placing the order and, in any case, within a maximum period of 30 working days from the date of order confirmation.
As soon as the order is ready in the warehouse GLOBAMAR will notify the User so that he/she can pick it up.
The Products purchased must be collected by the User within a maximum period of seven (7) working days from the moment the User receives the email informing them that they can collect their order. Outside this period GLOBAMAR shall not be held responsible for any damage occurring during delivery.
Before withdrawing the product, the User must check that it is in good condition (breakage or damage), and must therefore open and examine the product in the establishment itself. GLOBAMAR accepts no responsibility for any knocks or breakages that the order may have once it has been removed from the warehouse and once it has been checked there.
To proceed to collect the Products, the following steps must be followed:
· If the User wishes to collect the Products in person, he/she must go to the Warehouse and identify him/herself with the original valid ID card or passport and show the Proof of Purchase, and collect the Product(s).
· If the Products are to be collected by a third party other than the User ("Person Authorised to Collect") the authorised person must show the receipt sent by e-mail together with an authorisation to collect ("Authorisation to Collect") signed and completed by the User containing the full details of the User and the person authorised to collect (name, surname, valid ID card or passport number and address), the place, date and purpose of the authorisation; and a photocopy of the User's valid ID card or passport.
It is essential that the Authorised Person identifies himself/herself by means of his/her original and valid ID card or passport.
8.2 Home delivery
In cases where physical delivery of the contracted goods is required, deliveries shall be made nationally and internationally.
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customisation of the Products, the purchase order consisting of the Products listed in each purchase confirmation will be delivered within the period indicated by GLOBALMAR according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
GLOBALMAR's compliance with the delivery date requires the User to comply with the payment terms. Otherwise, GLOBALMAR reserves the right to change the delivery date by extending the corresponding deadline indicated above.
If for any reason, GLOBALMAR cannot meet the delivery date, it will contact the User to inform him/her about this circumstance and he/she can choose to go ahead with the purchase establishing a new delivery date or cancel the order with the total refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it redelivered.
If the User is not going to be at the delivery place in the agreed time slot, he/she should contact GLOBALMAR to arrange the delivery on another day.
In the event that 30 days after the order is available for delivery, and it has not been delivered for reasons not attributable to GLOBALMAR, GLOBALMAR will understand that the User wishes to withdraw from the contract and it will be considered as terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded, except for the additional costs resulting from the User's own choice of a delivery method different from the less expensive ordinary delivery method offered by GLOBALMAR, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be charged to the User.
For the purposes of these Conditions, it shall be understood that delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which shall be accredited by the signature upon receipt of the order at the agreed delivery address.
The risks that may arise from the Products shall be borne by the User from the moment of delivery. The User acquires ownership of the Products when GLOBALMAR receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time than the full receipt of the amount paid by GLOBALMAR.
In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be understood to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.
Likewise, and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common system of VAT, purchase orders shall be located, for delivery and/or supply, in that Member State of the European Union in which the address appearing on the purchase order is located and, therefore, the applicable VAT shall be that in force in that Member State.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. The User must bear in mind that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with the regulations in force, and that these may be borne by the User.
For all other locations, other than the above, where the purchase orders will be located, the regulations in force at any given time shall apply for their delivery and/or provision; the User must take into account that this could lead to the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these shall be borne by the User.
9. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in case he/she detects that there has been an error when entering the necessary data to process his/her purchase request on the Website, he/she can modify them by contacting GLOBALMAR through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact the customer service, and/or using the contact details provided in the first clause (General Information).
In any case, the User, before clicking on "Place order", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.
In cases where the User purchases Products on or through the Website of the Owner, the User is entitled to a number of rights, as listed and described below:
1) Right of withdrawal
The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without justification and without penalty.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorised by the User, other than the carrier, acquired the material possession of the goods purchased on the GLOBALMAR Website or, in case the goods that make up the order are delivered separately, 14 calendar days from the day the User or a third party authorised by the User, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.
To exercise the right of withdrawal, the User must express it by sending an unequivocal communication to GLOBALMAR's email address firstname.lastname@example.org indicating:
- Name and surname of the User;
- Address provided;
- Order number; and,
- E-mail address used for the purchase.
The User may also exercise the right of withdrawal by requesting it using the withdrawal right form attached as an Annex to these Conditions, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient for the communication concerning the User's exercise of this right to be sent before the corresponding period expires.
In case of withdrawal, GLOBALMAR will reimburse the User all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a different shipping method than the least expensive method offered by GLOBALMAR) without any undue delay and, in any case, no later than 14 calendar days from the date GLOBALMAR is informed of the User's decision to withdraw.
GLOBALMAR will reimburse the User using the same payment method used by the User to make the initial purchase transaction. In the event that the payment method has been cancelled, expired or is no longer valid for any reason, the User must notify the email address email@example.com, otherwise, GLOBALMAR is not responsible for the refund, so the User must contact their bank or payment service provider to process the refund.
This refund will not generate any additional cost to the User. However, GLOBALMAR may withhold such refund until it has received the Products or items of the purchase, or until the User provides proof of their return, depending on which condition is met first.
The User can return or send the Products to GLOBALMAR at: Polígono Industrial A Pasaxe, Nave 57, Vincios-Gondomar, Pontevedra, Spain, 36316.
The refund shall be deemed to have been executed if the User does not reject it within fourteen (14) calendar days from the date of receipt.
The User acknowledges being aware that he/she shall bear the direct cost of returning (transport, delivery) of the goods, should any be incurred. Furthermore, he/she shall be liable for any diminished value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.
In any case, no reimbursement will be made if the Product has been used beyond the mere opening of the Product, of Products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
In addition, the Products must be returned using or including all their original packaging, instructions and any other accompanying documents, together with a copy of the purchase invoice.
2) Return of defective products or delivery error
These are all those cases in which the User considers that, at the moment of delivery, the Product does not comply with the contract or purchase order, and therefore, should contact GLOBALMAR immediately and let them know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed by GLOBALMAR on how to proceed with the return of the Products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, if the refund or, if applicable, the replacement of the Product is appropriate.
The refund or replacement of the Product will be made as soon as possible and, in any case, within 14 days from the date GLOBALMAR sends you an email confirming the refund or replacement of the non-conforming item.
The amount paid for Products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and any costs incurred by the User in making the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, shall always apply.
The User, as a consumer and user, has guarantees on the products purchased through this Web Site, in the terms legally established for each type of product, GLOBALMAR, therefore, will be responsible for the lack of conformity of the products within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract as long as: they comply with the description made by GLOBALMAR and have the qualities presented in it; they are suitable for the uses to which the products of the same type are normally destined; and they present the usual quality and features of a product of the same type and that are fundamentally expected from it. When this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may present non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which will therefore form part of the individual appearance of the product, and will not be a defect.
On the other hand, it may be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the two years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products.
11. RESPONSIBILITY FOR CONTENT
GLOBALMAR guarantees that the contents, data or information related to the products and/or services offered in its Web Site are reliable, truthful and accurate. However, GLOBALMAR will not be responsible for those contents, data or information that have been introduced, shown or modified by third parties not related to GLOBALMAR.
The photographs, texts, graphics, information or other contents and characteristics reproduced that illustrate the products marketed by GLOBALMAR are merely illustrative, so they may vary. Notwithstanding the above, GLOBALMAR will use its best efforts to ensure that the description of the products is as accurate as possible.
12. RESPONSIBILITY FOR THE PROCUREMENT PROCESS
Both the User and GLOBALMAR undertake to comply with their legal and contractual obligations under this contract.
Unless otherwise provided by law, GLOBALMAR accepts no liability for the following losses, regardless of their origin:
· any losses which were not attributable to any breach by it;
· business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
· any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them.
GLOBALMAR also limits its liability in the following cases:
- GLOBALMAR applies all the measures concerning to provide a faithful visualization of the product in the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature .
- GLOBALMAR will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, GLOBALMAR is not responsible for damages caused by a malfunction of the transport, especially for causes such as strikes, road delays, and in general, any other causes typical of the sector, resulting in delays, losses or thefts of the product .
- Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the website due to maintenance or other reasons, which prevents the availability of the service. GLOBALMAR provides the means at its disposal to carry out the purchase process, payment and shipping/delivery of the products, however, GLOBALMAR is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
- GLOBALMAR will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, GLOBALMAR will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product .
- In general, GLOBALMAR will not be responsible for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events beyond its reasonable control, i.e. due to force majeure.
Thus, the obligations will be suspended during the period in which the force majeure continues, and GLOBALMAR will have an extension in the deadline to fulfil them for a period of time equal to the duration of the force majeure. GLOBALMAR will make all reasonable efforts to find a solution that will allow GLOBALMAR to fulfil its obligations despite the force majeure cause.
In all the above mentioned cases, beyond GLOBALMAR's control and due diligence, the User will not be entitled to any compensation from GLOBALMAR for any direct or indirect damage or loss of profit.
In case of closure or suspension of the Website for reasons beyond GLOBALMAR's control, and whenever possible, the User will be promptly informed about the transfer of the service to a new domain, modifying only the stipulations of these General Sales Conditions regarding the domain where the Website remains active.
13. PROCESSING OF PERSONAL DATA
14. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
GLOBALMAR may and reserves the right to unilaterally modify these General Terms and Conditions of Sale at any time. All modifications to the General Sales Conditions will be published on the Website. The User will be subject to the version of this document that was accepted at the time of purchase.
The date from which these General Terms and Conditions of Sale are in force is that stated at the end of the document. The temporary validity of these General Terms and Conditions of Sale therefore coincides with the time they are displayed, until they are totally or partially modified, at which time the modified General Terms and Conditions of Sale will come into force.
15. COMPLAINTS OR CLAIMS
The User can send GLOBALMAR his/her complaints, claims or any other comment he/she may wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, GLOBALMAR has official complaint forms available to consumers and users, which they can request to GLOBALMAR at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between GLOBALMAR and the User, the User as a consumer can request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr/.
16. APPLICABLE LAW AND JURISDICTION
Unless otherwise stipulated in the applicable legislation, for all litigious matters or those concerning the Website or the contracting of products and/or services regulated in these General Conditions of Sale, Spanish legislation shall be applicable, and the resolution of all conflicts arising from or related to the use of the Website shall be subject to the Courts and Tribunals of Pontevedra, except in the case of mandatory jurisdiction.
Last updated: March 17, 2022
MODEL WITHDRAWAL FORM
(This document or letter should only be completed and sent if you wish to withdraw from the contract).
Subject: Withdrawal from the contract
To the attention of:
GLOBALMAR SEALAND, S.L.
VAT NO: B27734631
Polígono Industrial A Pasaxe, Nave 57, Vincios-Gondomar, Pontevedra, Spain, 36316
Telephone: +34 986 468 980
Owner of the following e-commerce website: https://globalmar.net/
I/We hereby give notice that I/we wish to cancel my/our contracto of sale for the following goods or products:
· Type of product(s) and description of the product(s) (include reference number(s) if applicable):
- Date on which the order was placed or written:
- Date of receipt of the order:
· Name(s) and identity document (s) (DNI/NIE/Passport) of the consumer(s) and user(s) (copy attached):
- Address of the consumer(s) and user(s):
· Telephone number(s) of the consumer(s) and user(s):
- E-mail address of consumer(s) and user(s):
· Name and address of the recipient of the shipment (only if the address is different from that of the consumer(s) and user(s)):
Signature of consumer(s) and user(s)
(Only if the form is submitted on paper)
RIGHT OF WITHDRAWAL
Under the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the consumer has the right to withdraw from the contract concluded at a distance (by telephone, internet, post, fax, at home, etc.) within a period of 14 calendar days without the need for justification.
The withdrawal period shall expire 14 calendar days after the day of conclusion of the contract, or, as the case may be, after the day on which you or a third party other than the carrier and indicated by you acquired the material possession of the goods, or of the last of the goods purchased or of the last of the parts of the same goods purchased for the same order.
To exercise the right of withdrawal, the consumer must notify his decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). This model withdrawal form may be used, but its use is not compulsory. The user also has the option to electronically fill in and send the model withdrawal form or any other unequivocal statement via the website https://globalmar.net/. With this option, the consumer will receive an acknowledgement of receipt of the withdrawal without delay on a durable medium (e.g. by e-mail). In order to meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right is sent by the consumer before the expiry of the withdrawal period .
The exercise of the right of withdrawal shall extinguish the obligations of the parties to perform the contract or to conclude the contract where the consumer has made an offer, whereby, if the above conditions are met, I shall reimburse to you any payment received, including, where applicable, the costs of delivery, without undue delay and in any event not later than 14 calendar days from the date on which the consumer and user's wish to withdraw from the contract was received. This refund will be made using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise and provided that you do not incur any costs as a result of the refund.
Contracts mentioned in article 103 of the Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary law, are excluded from the right of withdrawal.